Refund policy
Refund Policy
At Sacred Circus, we are a small business dedicated to crafting ethical, sustainable, and high-quality products. As many of our items are made-to-order or part of limited runs, we are unable to offer refunds for change of mind.
For Australian orders, you can choose to return for store credit and receive free return post, or if you would prefer to return for a refund, we retain $10 from your refund to cover the return costs. This option ensures your package is trackable and we are able to cover your return should it be lost in transit.
For International returns, you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
Eligibility for Returns
We only accept returns or exchanges if:
- The item is faulty
- You received the incorrect item
- You need a different size
Exchanges
We’re happy to offer exchanges if your item isn’t quite right. Please note that all postage costs for exchanges are the buyer's responsibility. If you’d like to arrange an exchange, simply contact us within [insert timeframe, e.g., 14 days] of receiving your order.
Thank you for your understanding and support of our small, sustainable business!
sacredcircusfashion@gmail.com